ph334 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ph334 ("ph334," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the ph334 online gaming platform available at ph334.app.

ph334 is committed to protecting the privacy and security of your personal information. We recognize that Filipino players trust us with sensitive data, and we take that responsibility seriously. This Policy is designed to be transparent about our data practices so you can make informed decisions about your use of the ph334 platform.

This Policy applies to all personal data collected through the ph334 website, mobile browser experience, customer support channels, and any other touchpoints through which you interact with ph334. It should be read alongside our Terms & Conditions, which govern your use of the platform.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, ph334 is the data controller responsible for your personal data collected through the ph334 platform.

As data controller, ph334 determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect it.

3 Personal Data We Collect

ph334 collects personal data from you in several ways — directly when you register and use the platform, automatically through your use of the platform, and in some cases from third parties. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (city, province, region within the Philippines)

3.2 Identity Verification (KYC) Data

• Government-issued photo ID (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's license)
• Proof of address documents (e.g., utility bill, bank statement, or barangay certificate)
• Selfie or facial image submitted for identity verification purposes
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshot)

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank)
• Transaction reference numbers
• Account balance history
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Games played, bet amounts, and game outcomes
• Session duration and frequency of play
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status)
• Bonus wagering progress

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session identifiers and authentication tokens
• Platform interaction logs (pages visited, features used, errors encountered)

3.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback and survey responses
• Marketing communication preferences

4 How We Use Your Personal Data

ph334 uses the personal data we collect for the following purposes:

ph334 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5 Legal Basis for Processing

ph334 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your ph334 account, process your transactions, and provide gaming services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations under the AMLA, age verification requirements, and PAGCOR regulatory requirements.
• Legitimate interests: Processing is necessary for ph334's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

ph334 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Payment Service Providers

We share financial data with payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank to facilitate deposits and withdrawals. These providers process your payment data under their own privacy policies and security frameworks.

6.2 Identity Verification Providers

We may use third-party KYC and identity verification service providers to assist in verifying your identity and age. These providers are contractually bound to process your data only for verification purposes and in accordance with applicable data protection laws.

6.3 Regulatory Authorities

ph334 may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. ph334 will comply with all lawful requests for data disclosure.

6.4 Technology & Infrastructure Providers

ph334 uses third-party technology providers for hosting, data storage, analytics, and platform operations. These providers act as data processors on our behalf and are contractually required to implement appropriate security measures and to process data only on ph334's instructions.

6.5 Game Content Providers

Certain games available on the ph334 platform are provided by third-party game studios. Limited technical data (such as session identifiers) may be shared with these providers to facilitate gameplay. Game providers do not receive your full personal profile.

7 Data Retention

ph334 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in compliance with anti-money laundering regulations.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for fraud investigation or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When personal data is no longer required, ph334 will securely delete or anonymize it in accordance with our data disposal procedures.

8 Cookies & Tracking Technologies

ph334 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit ph334.app.

8.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and anonymized where possible.
• Marketing cookies: Used only with your consent to deliver relevant promotional content within the ph334 platform. ph334 does not use third-party advertising networks.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph334 platform. Instructions for managing cookies are available in the help documentation of your browser.

9 Data Security

ph334 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ph334 servers
• Encryption at rest for sensitive data stored in ph334 databases, including KYC documents and financial records
• Access controls limiting access to personal data to authorized ph334 personnel on a need-to-know basis
• Two-factor authentication for internal systems access by ph334 staff
• Regular security audits and vulnerability assessments of the ph334 platform
• Incident response procedures to detect, contain, and respond to data security incidents promptly

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph334 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph334:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data ph334 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph334's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph334 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact ph334's Data Protection Officer at [email protected]. ph334 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

Please note that certain rights are subject to limitations — for example, ph334 cannot delete data that it is legally required to retain under AMLC or PAGCOR regulations.

11 Children's Privacy

The ph334 platform is strictly intended for adults aged 21 years and above. ph334 does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement is enforced through our registration process and KYC verification procedures.

If ph334 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ph334 platform, please contact us immediately at [email protected].

12 Third-Party Links

The ph334 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the ph334 platform and does not cover the privacy practices of any third-party websites or services. ph334 is not responsible for the content or privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party services you access through or in connection with the ph334 platform before providing them with your personal data.

13 Changes to This Privacy Policy

ph334 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, ph334 will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the ph334 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ph334 protects your personal data. If you have concerns about any changes, please contact our Data Protection Officer before continuing to use the platform.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ph334's data processing practices, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing ph334's compliance with the Philippine Data Privacy Act and for handling all data rights requests.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act in the Philippines.